Reference

Terms That Govern Your ok555 Account

These terms set out what you agree to when you open and use an ok555 account — covering eligibility, wallet behaviour, and how we handle disputes.

Account eligibility rulesbKash, Nagad, Rocket wallet termsJurisdiction-dependent accessFair use and conduct policyDispute and closure process
ok555 Terms That Govern Your ok555 Account
ACCOUNT SECURITY STANDARDS

How We Protect and Manage Your Account

Security and transparency are built into how we run every account. Here is what we do on our end and what you can request at any time.

Data Retention

We keep account and transaction records for as long as required by applicable law in your region. You may request a summary of your stored data by contacting support with your registered wallet number.

Wallet Verification

Every withdrawal is matched against the wallet used for deposit — bKash, Nagad, or Rocket. This step prevents misdirected payouts and is non-negotiable under our terms.

Account Security

Your account is protected by OTP verification on login and on any wallet change request. If you lose access to your registered number, contact support before attempting a wallet switch.

Term Change Requests

If you believe a term was applied incorrectly to your account, raise it via live chat or email. We review each case and respond with the relevant clause and our decision in writing.

REACH OUR TEAM

How to Contact Us About These Terms

If any section of these terms is unclear, or if you need to dispute a wallet transaction, account suspension, or data request, our support team handles policy questions directly. Reach us through the channels below and include your registered wallet number so we can locate your account quickly.

Live Chat Available inside your account dashboard — the fastest route for wallet disputes or account access questions tied to these terms.
Email Support Send policy or account queries to our support address found in the Contact section of your account settings. Include your bKash, Nagad, or Rocket number.
Help Centre Our Help Centre covers common term-related questions — wallet verification steps, account closure requests, and eligibility conditions for Bangladesh.

Questions About How Our Terms Work

Real questions we get about these terms — answered directly so you know where you stand before or after opening your account.

Access and eligibility depend on your local law and the regions we currently support. Players in Dhaka and other areas should confirm that online account use is lawful in their specific location before proceeding.

If your account is suspended, pending balances are held until the review is complete. We do not process withdrawals during an active suspension, but funds are not forfeited without a formal closure notice.

No. These terms allow one account per person. Duplicate accounts are a breach of our terms and can result in both accounts being closed and wallet balances being reviewed before any release.

Contact our support team via live chat or email, provide your registered bKash, Nagad, or Rocket number, and ask for a data summary. We process these requests in line with applicable law in your region.

Raise it with us directly — live chat is fastest. Provide the date, the wallet transaction reference if relevant, and the clause you are disputing. We respond in writing with our assessment and the relevant term cited.

We post updates here with a revised date. Continued use of your account after the update date means you accept the new terms. We recommend checking this page if you have been inactive for a while.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.